Hi, I purchased an item on ******* and received it broken. The seller didn’t use adequa...

GetHuman-vanesso's customer service issue with Mercari from January 2019

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The issue in GetHuman-vanesso's own words
Hi, I purchased an item on ******* and received it broken. The seller didn’t use adequate stuffing to keep it from breaking for the shipment. I contacted seller to work out the issue and she said to cancel order but I’ve tried to cancel order but keep getting an “Error”. I think I can’t cancel order once I’ve received it. Can you please help me? Seller says she can reimburse me fully for product purchased. *Item number*m***********
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Mercari

Customer service issue
Reported by GetHuman-vanesso
Jan 24th, 2019 - 3 mons ago
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GetHuman-vanesso started working on this issue
Jan 24th 7:13pm