In purchased Chanel earrings on the mercari app. I was told by the seller the earrings...

GetHuman-famlidoc's customer service issue with Mercari from January 2019

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The issue in GetHuman-famlidoc's own words
In purchased Chanel earrings on the mercari app. I was told by the seller the earrings were authentic and when I received them I discovered the earrings are not authentic. I would like to return them but it says the item is not eligible for a rerun.
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Customer service issue
Reported by GetHuman-famlidoc
Jan 23rd, 2019 - 8 mons ago
I have an issue with Mercari too
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Seen by 11 customers so far
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GetHuman-famlidoc started working on this issue
Jan 23rd 10:36pm