In purchased Chanel earrings on the mercari app. I was told by the seller the earrings...

GetHuman-famlidoc's customer service issue with Mercari from January 2019

11 views
 | 
5166 similar
 | 
0 following
Help with my Mercari issue
First: share to improve GetHuman-famlidoc's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-famlidoc's next move: talk to Mercari when they open.
Mercari's call center is closed now. We will send GetHuman-famlidoc a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-famlidoc may need:
Name, Order number, Billing address, and Email address
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-famlidoc's own words
In purchased Chanel earrings on the mercari app. I was told by the seller the earrings were authentic and when I received them I discovered the earrings are not authentic. I would like to return them but it says the item is not eligible for a rerun.
GetHuman-famlidoc did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman-famlidoc fixed the problem
We are waiting for GetHuman-famlidoc to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-famlidoc fixes it.
This email address isn't valid

Mercari

Customer service issue
Reported by GetHuman-famlidoc
Jan 23rd, 2019 - 8 mons ago
I have an issue with Mercari too
Not resolved
Seen by 11 customers so far
Similar issue to 5166 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-famlidoc started working on this issue
Jan 23rd 10:36pm