I bought two of the same exact Canada Goose jackets at the same time, but one in a medi...

GetHuman1977363's customer service issue with Mercari from January 2019

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The issue in GetHuman1977363's own words
I bought two of the same exact Canada Goose jackets at the same time, but one in a medium and one in a large. I was told that they would be authentic! They are not authentic at all and every little detail of the jackets are different from one another— stitching, logos, materials, etc. *I was told they were coming from New York, but the packaging shows they were shipped from Hong Kong! They came in broken Canada Goose bags, not nice Garment bags that all authentic Canada Goose jackets are delivered with. I would like to return, but it won’t let me on Mercari. I received the jackets the day before yesterday... but Mercari isn’t showing tracking that they have been delivered. I can’t approve the delivery because then I have to rate the seller and won’t be able to return the jackets! Please help! :) I only have one day left to return and I am so very unhappy with this seller and purchase!!
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Mercari

Customer service issue
Reported by GetHuman1977363
Jan 16th, 2019 - 9 mons ago
I have an issue with Mercari too
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Timeline
GetHuman1977363 started working on this issue
Jan 16th 5:57pm