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Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-ksymith's own words
I recently sold an item on mercari to an individual. My wife shipped the item before I received the cancellation request he sent. He immediately messaged me agitated, I apologize and informed him that I was sorry and it had already shipped. He asked for a refund and I apologized that all sales are final. He then proceeded to say mercari will refund me. I’m not sure what he put as a reasoning for the return request, however he did clearly have buyers remorse. I just wanted to make sure that I didn’t end up getting screwed out of money for a reason he made up. I have all the messages to support my conversation with him in order m***********
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