I recently sold an item on mercari to an individual. My wife shipped the item before I...

GetHuman-ksymith's customer service issue with Mercari from January 2019

4777 similar
0 following
Help with my Mercari issue
First: share to improve GetHuman-ksymith's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ksymith's next move: call Mercari.
The best way to get your problem resolved is to tap the button below to start calling Mercari. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-ksymith may need:
Name, Order number, Billing address, and Email address
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-ksymith's own words
I recently sold an item on mercari to an individual. My wife shipped the item before I received the cancellation request he sent. He immediately messaged me agitated, I apologize and informed him that I was sorry and it had already shipped. He asked for a refund and I apologized that all sales are final. He then proceeded to say mercari will refund me. I’m not sure what he put as a reasoning for the return request, however he did clearly have buyers remorse. I just wanted to make sure that I didn’t end up getting screwed out of money for a reason he made up. I have all the messages to support my conversation with him in order m***********
GetHuman-ksymith did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman-ksymith fixed the problem
We are waiting for GetHuman-ksymith to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Mercari customer problems.
How do you receive payment on Mercari?How do I get a refund from Mercari?
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ksymith fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-ksymith
Jan 16th, 2019 - 9 mons ago
I have an issue with Mercari too
Not resolved
Seen by 15 customers so far
Similar issue to 4777 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-ksymith started working on this issue
Jan 16th 1:30am