I ordered a air fryer *.* L Insignia over a week ago if not longer. I received an email...

GetHuman1969351's customer service issue with Mercari from January 2019

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The issue in GetHuman1969351's own words
I ordered a air fryer *.* L Insignia over a week ago if not longer. I received an email saying that my order had been processed and that my order was in route. Then a few days later I received an email saying that something was wrong with my payment method which is hard to believe due to the money was taken from my account. How do I go about canceling this order and getting my money back? I no longer want to do business with this company.
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Mercari

Customer service issue
Reported by GetHuman1969351
Jan 15th, 2019 - a mon ago
I have an issue with Mercari too
Not resolved
Seen by 1 customer so far
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Timeline
GetHuman1969351 started working on this issue
Jan 15th 3:43pm