Hello, I have been selling on Mercari for years now but this is the first time that I h...

GetHuman1966845's customer service issue with Mercari from January 2019

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The issue in GetHuman1966845's own words
Hello, I have been selling on Mercari for years now but this is the first time that I have had a customer that I know is trying to pull something over on me. This customer purchased a Pop Toy from me and I shipped it to him in a protector, along with a lot of padding which was placed in a good size box. The customer contacts me today saying “you ripped me off” and “you didn’t send the same Pop in the pictures, this one is wrecked”. I took pictures of the item he sent me the day of purchase and I know for a fact that there was no damage at all. I am aware of buyer protection but I also hope there is a way you can see that this person is trying to pull something over on me and I really don’t want to be out all of this because someone decided they wanted a refund.
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Mercari

Customer service issue
Reported by GetHuman1966845
Jan 15th, 2019 - a mon ago
I have an issue with Mercari too
Not resolved
Seen by 4 customers so far
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Timeline
GetHuman1966845 started working on this issue
Jan 15th 2:37am