You accuse me of scamming because I didn’t get a package you mailed to the wrong addres...

GetHuman1966622's customer service issue with Mercari from January 2019

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The issue in GetHuman1966622's own words
You accuse me of scamming because I didn’t get a package you mailed to the wrong address and I place a hold on payment until I receive the package with my credit card. You block me saying I was scamming your company when all I wanted was the package I paid for. Called the credit card company to release the money because the package finally arrived today and I want the person to received the money. The company said your company credit my account with the money and I asked them to return the money to your company. So all I want now is to pay for the item. How do I resolve this issue ?
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Customer service issue
Reported by GetHuman1966622
Jan 15th, 2019 - 9 mons ago
I have an issue with Mercari too
Not resolved
Seen by 11 customers so far
Similar issue to 4736 others
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GetHuman1966622 started working on this issue
Jan 15th 1:47am