I recently purchased and item on Mercari. The item was described as New Never Used. Bec...

GetHuman1966294's customer service issue with Mercari from January 2019

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The issue in GetHuman1966294's own words
I recently purchased and item on Mercari. The item was described as New Never Used. Because of the lighting in the pictures you can’t really tell the actual condition. I received the Eyeshadow palette in the mail today. I opened to inspect it and this item is not New. It has been used. Some colors still had fingerprints in them and the mirror to. I contacted the seller and she claims she never touched it and doesn’t know what I’m talking about. I just came to find out after I rated her that she sold me a complete fake*counterfeit item. My sister has the original palette and I just compared them and the one I received from this seller is a total fake. The writing doesn’t match, the colors don’t match. What can I do?
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Mercari

Customer service issue
Reported by GetHuman1966294
Jan 15th, 2019 - a mon ago
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Seen by 4 customers so far
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Timeline
GetHuman1966294 started working on this issue
Jan 15th 12:43am