Shipped out a new in box item on time, packaged well. App forced me to leave buyer a r...

GetHuman1961788's customer service issue with Mercari from January 2019

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The issue in GetHuman1961788's own words
Shipped out a new in box item on time, packaged well. App forced me to leave buyer a review before it would release funds and since so far transaction had been smooth, I left a good rating. Now I see that the buyer has left me a * star rating with the comment of "poor". This is my first transaction and I'm very frustrated that they've left and unfair rating and I cannot find a way to contact them. I need help on either getting this review removed or being able to contact the buyer to see why they felt they needed to leave such a horrible review on a NEW IN BOX item.
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Mercari

Customer service issue
Reported by GetHuman1961788
Jan 14th, 2019 - a mon ago
I have an issue with Mercari too
Not resolved
Seen by 4 customers so far
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Timeline
GetHuman1961788 started working on this issue
Jan 14th 3:39pm