Shipped out a new in box item on time, packaged well. App forced me to leave buyer a review before it would release funds and since so far transaction had been smooth, I left a good rating. Now I see that the buyer has left me a * star rating with the comment of "poor". This is my first transaction and I'm very frustrated that they've left and unfair rating and I cannot find a way to contact them. I need help on either getting this review removed or being able to contact the buyer to see why they felt they needed to leave such a horrible review on a NEW IN BOX item.
GetHuman1961788 did not yet indicate what Mercari should do to make this right.
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