m*********** Is my item number How long does it take to get my refund? I received an it...

GetHuman-jarvisre's customer service issue with Mercari from January 2019

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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-jarvisre's own words
m*********** Is my item number How long does it take to get my refund? I received an item that was broken. The damage is clear, I already sent pictures of the damage, I don’t want the item the seller can have that back, I just want my money back. I’m being patient, but when I spend my money I expect decent service. It’s not my fault that the seller doesn’t know how to package an item, and label it fragile with the post office. This was very negligent of the seller, and my money should not be on hold from me because of it. I printed the return label today, and mailed the package back. The tracking doesn’t seem to be updating when I check it. I need to know what’s going on I need my money back.

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What Do I Do If My Mercari Order Was Lost or Damaged?What Do I Do If I Can't Contact a Seller on Mercari?How do you receive payment on Mercari?How do I get a refund from Mercari?
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Mercari

Customer service issue
Reported by GetHuman-jarvisre
Jan 9th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 4535 others
0 customers following this

Timeline

GetHuman-jarvisre started working on this issue
Jan 9th, 2019 11:10pm