m*********** Is my item number How long does it take to get my refund? I received an it...
GetHuman-jarvisre's customer service issue with Mercari from January 2019
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Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-jarvisre's own words
m*********** Is my item number How long does it take to get my refund? I received an item that was broken. The damage is clear, I already sent pictures of the damage, I don’t want the item the seller can have that back, I just want my money back. I’m being patient, but when I spend my money I expect decent service. It’s not my fault that the seller doesn’t know how to package an item, and label it fragile with the post office. This was very negligent of the seller, and my money should not be on hold from me because of it. I printed the return label today, and mailed the package back. The tracking doesn’t seem to be updating when I check it. I need to know what’s going on I need my money back.
GetHuman-jarvisre did not yet indicate what Mercari should do to make this right.
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