I sold a make up bundle to a buyer, and made sure before I shipped she knew more of som...

GetHuman-beazerja's customer service issue with Mercari from January 2019

Help with my Mercari issue
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-beazerja's own words
I sold a make up bundle to a buyer, and made sure before I shipped she knew more of some the items and asked if she still wanted it and she said yes. She for some reason requested a refund once it was delivered and never told me why.. I think she’s just trying to scam and keep the make up and get her money back as well. This don’t fair because I put that she has to ship the make up back and I get no profit from it. I honestly don’t care to have the make up back and would like the **.** back from selling it for **$ to her.. please help
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Mercari

Customer service issue
Reported by GetHuman-beazerja
Jan 9th, 2019 - a mon ago
I have an issue with Mercari too
Fixed
Seen by 3 customers so far
Similar issue to 4510 others
0 customers following this
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Timeline
GetHuman-beazerja started working on this issue
Jan 9th 6:03am
GetHuman-beazerja indicated the issue is not fixed yet.
Jan 12th 6:30am