I ordered a KOBALT tape measure. It took far over three days for it shipped. The seller...

GetHuman1927177's customer service issue with Mercari from January 2019

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The issue in GetHuman1927177's own words
I ordered a KOBALT tape measure. It took far over three days for it shipped. The seller stated they were in contact with customer service and it was shipped. When I received it, it was NOT the same tape measure as pictured. I messaged seller and they will not respond . I do have pictures . I tried to submit a return and it states it is not eligible. The package was not even postmarked January * rd and it took several days to arrive. I am not past the * day deadline.
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Mercari

Customer service issue
Reported by GetHuman1927177
Jan 9th, 2019 - a mon ago
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Not resolved
Seen by 3 customers so far
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Timeline
GetHuman1927177 started working on this issue
Jan 9th 1:31am