Hi. Ive been trying to get this issue resolved for * days. I used a coupon i received f...
GetHuman1923886's customer service issue with Mercari from January 2019
3 views
|
4472 similar
|
0 following
Help with my Mercari issue
First: share to improve GetHuman1923886's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1923886's next move: talk to Mercari when they open.
Mercari's call center is closed now. We will send GetHuman1923886 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1923886 may need:
Name, Order number, Billing address, and Email address
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1923886's own words
Hi. Ive been trying to get this issue resolved for * days. I used a coupon i received for listing * items for **$ to get a pair of pants for my child. The seller was inactive and robert, the rep of mercari removed the listing. There was * other pair like them (btw they're vwry htd*) and i asked if he woumd give me the coupon for ** and id pay the difference. Bc i assumed the oants were bought and i already bought a very htf matching top to go w them. This was after the second day that nothing was done abt the problem. He sent me a *$ coupon for my inconvenience and assured me the **$ coupon would be in my account by * days time. Im on the fifth day and after MANY unanswered emails abt this NOTHING has been done. I buy around ***$ a month just on kids clothes. I also sell and buy on posh and had hewrd abt this platform from a matilda jane group and i had planned on moving all my business and otems to mercari. Since rhis has happend im ready to delete my account and lwt everyone lnow how i was done. I realize this is not a huge purchase, but i was promised something and i feel i should bw given it. If mercari cant handle this small issue i dec woyksnt trust them with large purchases. Id appreciate a resolution a.s.a.p. the pair of pants im trying to replace are more than **$ i was more than happy to pay the difference and continue to givw u my bussiness, but this has been absolutely inconvenient and aggravating as anythibg ive dealt with when buying clothes online.
GetHuman1923886 did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman1923886 fixed the problem
We are waiting for GetHuman1923886 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.