I bought a pair of shoes on Mercari. The seller mailed me really bad fake nikes. I file...

GetHuman-sstrisse's customer service issue with Mercari from January 2019

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The issue in GetHuman-sstrisse's own words
I bought a pair of shoes on Mercari. The seller mailed me really bad fake nikes. I filed for a return and you agreed. Then immediately the seller listed the same fake nikes for sale on your site!*https:**www.mercari.com*us*item*m*************It looks like you condone this type of activity. I'm pissed. *You are aware that it is illegal to sell counterfeit goods and*or provide a venue to sell them in America.*I will be reporting the seller and mercari to Nike Corp.
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The finally responded on facebook. Here is the transcript...*I bought a pair of shoes on Mercari. The seller mailed me really bad fake nikes. I filed for a counterfit return and you agreed. Then immediately the seller listed the same fake nikes for sale on your site! https:**www.mercari.com*us*item*m*************It looks like you condone this type of activity. I've contacted you and flagged the item. No response from Mecari! I'm pissed.*You are aware that it is illegal to sell counterfeit goods and*or provide a venue to sell them in America. I will be reporting the seller and mercari to Nike Corp.*Hi Shawn, Although we attempt to moderate all listings on Mercari, we're unable to review and remove all inappropriate or Prohibited Items. Because of this, we rely heavily on members of the Mercari community to report them in the marketplace. Additionally, please also note that we do not authenticate listings or items. Please feel free to report any listing for inappropriate or Prohibited Items you come across. For more information about Mercari's Prohibited Items and Conduct, please visit My Page * Help Center. Once reported, please rest assured our Moderations Team will follow up as soon as possible. Best, Jeremie Team Mercari*If you can't moderate your site better, maybe your in the wrong business. I work directly with Nike on their Community Outreach. Rest assured I will find the appropriate person at Nike who will pursue Mercari illegally providing a venue to sell counterfeit items in America. And yes, Nike does go after companies in America that do the exact same thing. That is one of the reasons that eBay became so bad. Nike slammed them. Your next!*If you were really trying, you would have pulled the listing I'm talking about days ago.
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Mercari

Customer service issue
Reported by GetHuman-sstrisse
Jan 8th, 2019 - 9 mons ago
I have an issue with Mercari too
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GetHuman-sstrisse started working on this issue
Jan 8th 2:47pm
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Jan 8th 2:48pm
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Jan 8th 3:04pm
GetHuman-sstrisse indicated the issue is not fixed yet.
Jan 11th 5:32am