I sold an iPhone and * days later got a notice that the buyer wanted to return the item...
GetHuman-vluk's customer service issue with Mercari from January 2019
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The issue in GetHuman-vluk's own words
I sold an iPhone and * days later got a notice that the buyer wanted to return the item. I took videos and images of the phone in working condition when I send it out. When I received the phone it was not functioning and it was a newer OS on it which leads me to believe that the buyer switched the phones but I can't access the phone to confirm of the serial number. I e-mailed Mercari and they never responded. The buyer was refunded and I get a broken phone that was working when I sent it out. I want my money back or my original phone back.
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