I sold an iPhone and * days later got a notice that the buyer wanted to return the item...

GetHuman-vluk's customer service issue with Mercari from January 2019

2 views
 | 
4432 similar
 | 
0 following
Help with my Mercari issue
First: share to improve GetHuman-vluk's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-vluk's next move: talk to Mercari when they open.
Mercari's call center is closed now. We will send GetHuman-vluk a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman-vluk's own words
I sold an iPhone and * days later got a notice that the buyer wanted to return the item. I took videos and images of the phone in working condition when I send it out. When I received the phone it was not functioning and it was a newer OS on it which leads me to believe that the buyer switched the phones but I can't access the phone to confirm of the serial number. I e-mailed Mercari and they never responded. The buyer was refunded and I get a broken phone that was working when I sent it out. I want my money back or my original phone back.
GetHuman-vluk did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman-vluk fixed the problem
We are waiting for GetHuman-vluk to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Mercari email you?
This email address isn't valid
Follow this issue
See how GetHuman-vluk fixes it.
This email address isn't valid

Mercari

Customer service issue
Reported by GetHuman-vluk
Jan 7th, 2019 - a mon ago
I have an issue with Mercari too
Not resolved
Seen by 2 customers so far
Similar issue to 4432 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name
Order number
Billing address
Email address
Timeline
GetHuman-vluk started working on this issue
Jan 7th 4:26pm