I made my first purchase from Mercari. It arrived yesterday. The item was advertised in...

GetHuman-mjaxxon's customer service issue with Mercari from January 2019

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The issue in GetHuman-mjaxxon's own words
I made my first purchase from Mercari. It arrived yesterday. The item was advertised in good condition. The item is Christmas Rudolph train set and is in poor condition due to the locomotive. Unfortunately the locomotive has corroded batteries and does not work. How do I go about returning the item.
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Mercari

Customer service issue
Reported by GetHuman-mjaxxon
Jan 6th, 2019 - 3 mons ago
I have an issue with Mercari too
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Seen by 3 customers so far
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Timeline
GetHuman-mjaxxon started working on this issue
Jan 6th 8:52pm