I ordered a pokemon hat and was charged *.** then the item said sold out however my ban...

GetHuman1881362's customer service issue with Mercari from January 2019

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The issue in GetHuman1881362's own words
I ordered a pokemon hat and was charged *.** then the item said sold out however my bank is still holding the *.**.. I would like refund. Email address is *****@***.com
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Mercari

Customer service issue
Reported by GetHuman1881362
Jan 2nd, 2019 - 6 mons ago
I have an issue with Mercari too
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Seen by 1 customer so far
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GetHuman1881362 started working on this issue
Jan 2nd 7:36pm