Agreed to buyers return but Mercari denied the request.

GetHuman1844460's customer service issue with Mercari from December 2018

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Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1844460's own words
The problem: Agreed to buyers return but Mercari denied the request.
GetHuman1844460 did not yet indicate what Mercari should do to make this right.
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Customer service issue
Reported by GetHuman1844460
Dec 27th, 2018 - 9 mons ago
I have an issue with Mercari too
Not resolved
Seen by 20 customers so far
Similar issue to 4026 others
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GetHuman1844460 started working on this issue
Dec 27th, 2018 10:49pm