Hi! I sold a Michel Scott Bobblehead and sent it out last week. The pictures in the lis...

GetHuman1842903's customer service issue with Mercari from December 2018

5 views | 4015 similar | 0 following
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The issue in GetHuman1842903's own words
Hi! I sold a Michel Scott Bobblehead and sent it out last week. The pictures in the listing show the Bobblehead attached (it attaches with a spring like all bobble heads) and there is no damage to the body of the Bobblehead. The customer just requested a return because they claim it was damaged. They showed me pictures of the head detached from the body with no spring anywhere to be seen. There is also damage to the shoulders of the Bobblehead that I am assuming for there from them trying to remove the Bobblehead. This buyer has damaged this item and is now requesting a return. I am hoping you will be able to see that from the listing pictures compared to the pictures the buyer is sending. I have lots of good reviews and am honest about what I am selling. I hope that you can assist me on this matter. My Mecari address is blue****. *Thanks!*Colleen Geary

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What Do I Do If My Mercari Order Was Lost or Damaged?What Do I Do If I Can't Contact a Seller on Mercari?How do you receive payment on Mercari?How do I get a refund from Mercari?
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Mercari

Customer service issue
Reported by GetHuman1842903
Dec 27th, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 4015 others
0 customers following this

Timeline

GetHuman1842903 started working on this issue
Dec 27th, 2018 7:55pm

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