Hello, **I am a frequent seller providing a variety of quality and authentic items with...

GetHuman-erikast's customer service issue with Mercari from December 2018

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The issue in GetHuman-erikast's own words
Hello, **I am a frequent seller providing a variety of quality and authentic items with same day*next day shipping. **I was very upset to find that one of my buyers rated me * Star (poor) with a lengthy comment that was completely incorrect from the product they received. I am very concerned with this comment as it paints the wrong picture to my current and future buyers. I would really appreciate if someone could take a look at this issue and assist with removing this comment. The buyer described the item as having a “hole” and that it was virtually unusable when in fact the item was in great condition and virtually brand new. **I would greatly appreciate assistance in this matter.**Thank you in advance for your help,*Erika

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Mercari

Customer service issue
Reported by GetHuman-erikast
Dec 25th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 3918 others
0 customers following this

Timeline

GetHuman-erikast started working on this issue
Dec 25th, 2018 7:02pm