I purchased an item on the mercari app and it was sent back to the seller so I never go...

GetHuman-elflakod's customer service issue with Mercari from December 2018

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The issue in GetHuman-elflakod's own words
I purchased an item on the mercari app and it was sent back to the seller so I never got it. Yet it said delivered. When I messaged the seller, she shipped it back and I received it ** days later. Your return policy says * days after Delivered but it was never delivered to me on time so I want to return it and don't know how. The tracking number is https:**tools.usps.com*go*TrackConfirmAction*input?origTrackNum*************************** and you can see it was shipped back to the seller not to me.
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Customer service issue
Reported by GetHuman-elflakod
Dec 20th, 2018 - 10 mons ago
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Seen by 8 customers so far
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GetHuman-elflakod started working on this issue
Dec 20th, 2018 5:30pm