I was selling item* (m***********) and I have pictures of the item which has a hole whi...

GetHuman-chasny_l's customer service issue with Mercari from December 2018

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The issue in GetHuman-chasny_l's own words
I was selling item* (m***********) and I have pictures of the item which has a hole which I also description for this item. The buyer is stating that I never mention the hole or a picture. I explained to the seller if she wanted better picture she could have asked because this was mention in the description when the item was being sold. Please help. I don't believe I should have this return and a poor rating due to the buyer not reading and asking for better pictures.
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Mercari

Customer service issue
Reported by GetHuman-chasny_l
Dec 18th, 2018 - 2 mons ago
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GetHuman-chasny_l started working on this issue
Dec 18th, 2018 5:32pm