Before contacting them, items GetHuman-chasny_l may need:
Name, Order number, Billing address, and Email address
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-chasny_l's own words
I was selling item* (m***********) and I have pictures of the item which has a hole which I also description for this item. The buyer is stating that I never mention the hole or a picture. I explained to the seller if she wanted better picture she could have asked because this was mention in the description when the item was being sold. Please help. I don't believe I should have this return and a poor rating due to the buyer not reading and asking for better pictures.
GetHuman-chasny_l did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman-chasny_l fixed the problem
We are waiting for GetHuman-chasny_l to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.