I recently bought a laptop from a seller on Mercari named “Mr. Pbx “.*He listed Acer ch...
GetHuman1779326's customer service issue with Mercari from December 2018
Help with my Mercari issue
First: share to improve GetHuman1779326's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1779326's next move: talk to Mercari when they open.
Mercari's call center is closed now. We will send GetHuman1779326 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1779326 may need:
Name, Order number, Billing address, and Email address
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1779326's own words
I recently bought a laptop from a seller on Mercari named “Mr. Pbx “.*He listed Acer chrome R** . I asked him if the laptop flipped into a tablet and he answered yes (I attached a screenshot of the conversation).*When I received the item it was a different chromebook and it doesn’t flip. I would like to return this item for my full refund. I attached pictures of the item I received.*Item *: m***********
GetHuman1779326 did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman1779326 fixed the problem
We are waiting for GetHuman1779326 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.