Hello I purchased a laptop from the Mercari app. I was told by the seller that the lapt...

GetHuman1732513's customer service issue with Mercari from December 2018

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The issue in GetHuman1732513's own words
Hello I purchased a laptop from the Mercari app. I was told by the seller that the laptop was in prestein condition. Once I received the laptop I found that there was an account with a passcode that I cannot by pass. I also found out that the laptop only stays on as long as it is plugged into a power outlet.m* if the power cord is unplugged it touched in any way, it powers off. I would like to return and receive a refund on this item.
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Customer service issue
Reported by GetHuman1732513
Dec 12th, 2018 - 10 mons ago
I have an issue with Mercari too
Not resolved
Seen by 13 customers so far
Similar issue to 3186 others
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GetHuman1732513 started working on this issue
Dec 12th, 2018 5:42pm