I gave my minor daughter Hayley Moss, $**.** to purchase a calculator through your app...

GetHuman1702170's customer service issue with Mercari from December 2018

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The issue in GetHuman1702170's own words
I gave my minor daughter Hayley Moss, $**.** to purchase a calculator through your app. When we received it, it didn't have a back or cover, but it turned on, so we figured we would keep it. She marked the order received last night, but didn't realize until using it in school this morning it is defective. The enter key does not work. This is an unacceptable purchase from a fraudulent seller. I want to receive a refund of my money. You should also investigate the seller Caroline Smith. This order ID is m***********. Please advise regarding a refund or escalate this to your supervisor who can help. ***-***-****. Thank you.
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Customer service issue
Reported by GetHuman1702170
Dec 6th, 2018 - 6 mons ago
I have an issue with Mercari too
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Seen by 2 customers so far
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GetHuman1702170 started working on this issue
Dec 6th, 2018 3:06pm