My order is fake and I would like to return it.

GetHuman-zanacruz's customer service issue with Mercari from December 2018

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GetHuman-zanacruz's next move: go to the Mercari help center.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-zanacruz will want to follow the link below to head to their help center. We will check on GetHuman-zanacruz later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-zanacruz may need:
Name, Order number, Billing address, and Email address
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-zanacruz's own words
The problem: My order is fake and I would like to return it.
GetHuman-zanacruz did not yet indicate what Mercari should do to make this right.
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How GetHuman-zanacruz fixed the problem
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Mercari

Customer service issue
Reported by GetHuman-zanacruz
Dec 6th, 2018 - 7 mons ago
I have an issue with Mercari too
Not resolved
Seen by 2 customers so far
Similar issue to 2897 others
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Timeline
GetHuman-zanacruz started working on this issue
Dec 6th, 2018 4:17am