I brought an item on mercari and th seller stated that the phone was clear to be activa...

GetHuman1816394's customer service issue with Mercari from December 2018

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The issue in GetHuman1816394's own words
I brought an item on mercari and th seller stated that the phone was clear to be activated but when i went to get the phone activated i was told it was activated on a nother account so i reached to the seller to let them know this that's when seller that they weren't the owner of the phone and it's not nothing they can do so I'm out of my money and in order for me to possibly get my money back I think I should be compensated some way or another and it's not fair that I have to send this item back to have a return or a refund issued to me when at this time according to macari's return policy I'm past the three-day period to received a refund can someone please help me
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Mercari

Customer service issue
Reported by GetHuman1816394
Dec 23rd, 2018 - 3 mons ago
I have an issue with Mercari too
Not resolved
Seen by 7 customers so far
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Timeline
GetHuman1816394 started working on this issue
Dec 23rd, 2018 1:47am