I just signed up for Mercari because I saw an item advertised that I wanted. I sent th...
GetHuman1694547's customer service issue with Mercari from December 2018
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The issue in GetHuman1694547's own words
I just signed up for Mercari because I saw an item advertised that I wanted. I sent the seller a message to inquire about the item and the logistics of getting it from Texas to Florida because I wanted to know if the advertised shipping cost would cover it. In addition, I wanted some better photos. Because I am not familiar with your site, I didn't even know if listings were left behind after sales and if the item was even still available. After using the contact seller option to clarify these issues, I gave the seller all day to respond. When I checked late last night to see if the seller posted a response, I found that some misguided message police had deleted my inquiries. There was some vague message about my safety. It sounds more like corporate interest in the safety of its sales. **There is no listed phone number for your service - just another modern company trying to cut corners and too cheap to pay people to answer the phone. While I would like to purchase the item if it is available and in acceptable condition, I cannot do so unless my concerns are addressed. Perhaps your internet police can forward my questions for me.
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