I just signed up for Mercari because I saw an item advertised that I wanted. I sent th...

GetHuman1694547's customer service issue with Mercari from December 2018

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The issue in GetHuman1694547's own words
I just signed up for Mercari because I saw an item advertised that I wanted. I sent the seller a message to inquire about the item and the logistics of getting it from Texas to Florida because I wanted to know if the advertised shipping cost would cover it. In addition, I wanted some better photos. Because I am not familiar with your site, I didn't even know if listings were left behind after sales and if the item was even still available. After using the contact seller option to clarify these issues, I gave the seller all day to respond. When I checked late last night to see if the seller posted a response, I found that some misguided message police had deleted my inquiries. There was some vague message about my safety. It sounds more like corporate interest in the safety of its sales. **There is no listed phone number for your service - just another modern company trying to cut corners and too cheap to pay people to answer the phone. While I would like to purchase the item if it is available and in acceptable condition, I cannot do so unless my concerns are addressed. Perhaps your internet police can forward my questions for me.
GetHuman1694547 did not yet indicate what Mercari should do to make this right.
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Customer service issue
Reported by GetHuman1694547
Dec 5th, 2018 - a mon ago
I have an issue with Mercari too
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Seen by 3 customers so far
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GetHuman1694547 started working on this issue
Dec 5th, 2018 2:05pm