So, over a week ago I ordered a "New in box Minecraft bundle white Xbox." The seller se...

GetHuman-raineypo's customer service issue with Mercari from December 2018

1 view
 | 
2847 similar
 | 
0 following
Help with my Mercari issue
First: share to improve GetHuman-raineypo's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Mercari help.
Before contacting them, items GetHuman-raineypo may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman-raineypo's own words
So, over a week ago I ordered a "New in box Minecraft bundle white Xbox." The seller sent this to me after the allotted period allowed and when it arrived it was an empty box. So, I went back and checked the weight to see if this was a scam or a theft within shipping, but the shipping said *-*lb. An Xbox bundle would weigh at least * pounds. I contacted Mercari and waited around * days for a response when the seller was contacted almost immediately and let me know their transaction was covered and were receiving funds. After that, I messaged Mercari again, letting them know I needed a response so I could purchase my brother's Christmas present without getting scammed. Then they promptly responded stating that I was reimbursed Mercari "credits" that obviously can only be used on Mercari. $*** worth of my personal money that I plan to use elsewhere since I cannot trust this platform for any large purchases from here on out. The waiting period for a response from customer support about a SCAM and the fact the scammer is getting their money still after all of this shows me that my business is better elsewhere for larger purchases. Meanwhile, I would still like to sell and purchase smaller, less harmful items that wouldn't put such a dent in my wallet. My biggest problem is that I need my money returned in the form of original payment immediately as stated will be done in the return*refund policy. I believe it is unfair to punish a loyal patron for almost a year when they were the one that got scammed and rewards the scammer. I don't need *** dollars in Mercari credits. I need it on my card and all this stress from this purchase to be alleviated. If this is not done then it will have to be disputed with my bank because this is simply fraud.
GetHuman-raineypo did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman-raineypo fixed the problem
We are waiting for GetHuman-raineypo to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Mercari email you?
This email address isn't valid
Follow this issue
See how GetHuman-raineypo fixes it.
This email address isn't valid

Mercari

Customer service issue
Reported by GetHuman-raineypo
Dec 5th, 2018 - 2 mons ago
I have an issue with Mercari too
Not resolved
Seen by 1 customer so far
Similar issue to 2847 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-raineypo started working on this issue
Dec 5th, 2018 7:39am