So, over a week ago I ordered a "New in box Minecraft bundle white Xbox." The seller se...

GetHuman-raineypo's customer service issue with Mercari from December 2018

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The issue in GetHuman-raineypo's own words
So, over a week ago I ordered a "New in box Minecraft bundle white Xbox." The seller sent this to me after the allotted period allowed and when it arrived it was an empty box. So, I went back and checked the weight to see if this was a scam or a theft within shipping, but the shipping said *-*lb. An Xbox bundle would weigh at least * pounds. I contacted Mercari and waited around * days for a response when the seller was contacted almost immediately and let me know their transaction was covered and were receiving funds. After that, I messaged Mercari again, letting them know I needed a response so I could purchase my brother's Christmas present without getting scammed. Then they promptly responded stating that I was reimbursed Mercari "credits" that obviously can only be used on Mercari. $*** worth of my personal money that I plan to use elsewhere since I cannot trust this platform for any large purchases from here on out. The waiting period for a response from customer support about a SCAM and the fact the scammer is getting their money still after all of this shows me that my business is better elsewhere for larger purchases. Meanwhile, I would still like to sell and purchase smaller, less harmful items that wouldn't put such a dent in my wallet. My biggest problem is that I need my money returned in the form of original payment immediately as stated will be done in the return*refund policy. I believe it is unfair to punish a loyal patron for almost a year when they were the one that got scammed and rewards the scammer. I don't need *** dollars in Mercari credits. I need it on my card and all this stress from this purchase to be alleviated. If this is not done then it will have to be disputed with my bank because this is simply fraud.
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Customer service issue
Reported by GetHuman-raineypo
Dec 5th, 2018 - 2 mons ago
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GetHuman-raineypo started working on this issue
Dec 5th, 2018 7:39am