Hi,**A buyer (Rain Ramirez) wanted to return the listing Retrolicious Dinosaur Dress La...

GetHuman1692023's customer service issue with Mercari from December 2018

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GetHuman1692023's next move: try the Mercari help center again.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1692023 will want to follow the link below to head to their help center. We will check on GetHuman1692023 later to make sure it's all set or try to help escalate.
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Name, Order number, Billing address, and Email address
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1692023's own words
Hi,**A buyer (Rain Ramirez) wanted to return the listing Retrolicious Dinosaur Dress Large that she purchased from me, and her return was approved. I got an email that says the item has been shipped back to me, but when I click on the link in the email it directs me to a page saying the listing has been canceled.**I cannot find tracking anywhere for my item. Please let me know how I can track my package and then relist it once it arrives, instead of the listing showing up as canceled.**Thanks,*Vivienne F
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Mercari

Customer service issue
Reported by GetHuman1692023
Dec 5th, 2018 - a mon ago
I have an issue with Mercari too
Not resolved
Seen by 4 customers so far
Similar issue to 2834 others
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Timeline
GetHuman1692023 started working on this issue
Dec 5th, 2018 12:44am