I tried to cancel this order as it wasn't shipped for * days. The seller marked it sent...

GetHuman1691365's customer service issue with Mercari from December 2018

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The issue in GetHuman1691365's own words
I tried to cancel this order as it wasn't shipped for * days. The seller marked it sent ** seconds after cancellation and said she already sent it. This has happened to me twice. Customer service is slow and as soon as I cancel they say it's too late. I shouldn't have to get a cancellation approval when they don't have to. There are so many glitches in the policies that make it inconvenient to shop with your site. If the customer service isn't satisfactory I shouldn't have to accept an item then have to go out of my way to return it. Esp. When it's not sent within the * day time allowance.
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Customer service issue
Reported by GetHuman1691365
Dec 4th, 2018 - a mon ago
I have an issue with Mercari too
Not resolved
Seen by 7 customers so far
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GetHuman1691365 started working on this issue
Dec 4th, 2018 11:02pm