My preferred shipping method on different items, keeps changing in my app. The first...

GetHuman1685791's customer service issue with Mercari from December 2018

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The issue in GetHuman1685791's own words
My preferred shipping method on different items, keeps changing in my app. The first * times, I thought I made mistakes, so I corrected all to the proper weight (I have a very accurate scale) and company. It’s still randomly changing, maybe because it’s different from Mercaris “recommendation”? I do have a scale, and I choose the correct weight*company for my items accordingly. ****My question: Can I choose “ship on own” option, and add my correct weight and company, and still be able to use the “prepaid” option just before sending item out??****I do know you can choose to go into a heavier category, but *-*lbs, the company price makes a difference. Also *-*lb is more convenient to put right in my mailbox than another company I have to drive to.*So again, will I have the option of picking company AND weight, for a prepaid postage label, if I choose SHIP ON OWN??? *Thank you for your time.
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Customer service issue
Reported by GetHuman1685791
Dec 4th, 2018 - 2 mons ago
I have an issue with Mercari too
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Seen by 4 customers so far
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GetHuman1685791 started working on this issue
Dec 4th, 2018 6:03am