Recently I ordered an Xbox One controller off of Mercari. In the description it said...

GetHuman1683526's customer service issue with Mercari from December 2018

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Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1683526's own words
Recently I ordered an Xbox One controller off of Mercari. In the description it said, “Rarely used. Great Condition.”, so i decided I’d buy it. In * days I got the controller and found that the left stick wasn’t fully fictional, meaning the controller is BROKEN. Unfortunately I had already rated the seller and gave him a perfect review. But, I read that there is still a chance I can return it. PLEASE HELP
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Mercari

Customer service issue
Reported by GetHuman1683526
Dec 3rd, 2018 - a mon ago
I have an issue with Mercari too
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Seen by 3 customers so far
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Timeline
GetHuman1683526 started working on this issue
Dec 3rd, 2018 10:40pm