I ordered a dress from the seller Jules Cox. The tracking number is ************. I pai...

GetHuman-keleyjo_'s customer service issue with Mercari from December 2018

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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-keleyjo_'s own words
I ordered a dress from the seller Jules Cox. The tracking number is ************. I paid for it *****, and it was not sent out until *****. My sister's wedding was yesterday, and the dress finally arrived today, a day too late. I had no dress to wear as a bridesmaid in the wedding. The seller waited too long to ship it, and further, when I opened it today, there are snags in the fabric, which were not mentioned in the listing, so I will not ever be interested in wearing the dress for anything else. I am requesting a refund for this order. Thank you.
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Mercari

Customer service issue
Reported by GetHuman-keleyjo_
Dec 3rd, 2018 - a mon ago
I have an issue with Mercari too
Fixed
Seen by 1 customer so far
Similar issue to 2763 others
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Timeline
GetHuman-keleyjo_ started working on this issue
Dec 3rd, 2018 6:40pm
GetHuman-keleyjo_ indicated the issue is not fixed yet.
Dec 3rd, 2018 6:42pm