My name is Shetecia Bowie. Email address is *****@***.com.I purchased an iPhone * ***GB...

GetHuman-teciabel's customer service issue with Mercari from December 2018

Help with my Mercari issue
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-teciabel's own words
My name is Shetecia Bowie. Email address is *****@***.com.I purchased an iPhone * ***GB GOLD unlocked for ***.** through your website.I purchased his phone *********. Order* M***********.I received my purchase on *****. The seller name is KandMWireless. I'm contacting you because I need to return this item for a full refund due to the iphone can not be programmed according to Apple support team. The model number on this iphone is A**** which was recalled according to the Apple representative. I have placed pictures on file showing this phone and the packaging the charger and earphones was never included in the shipment so I contacted the seller about those items before I found out the phone wouldn't work. I also contacted the seller about the iphone not working and that Apple advised me to return the item to the seller for a full refund. You can find that conversation in my messages to the seller.Due to the deadline that to be able to get refunded for this item I need a response asap.
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Mercari

Customer service issue
Reported by GetHuman-teciabel
Dec 3rd, 2018 - 2 mons ago
I have an issue with Mercari too
Fixed
Seen by 3 customers so far
Similar issue to 2747 others
0 customers following this
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Timeline
GetHuman-teciabel started working on this issue
Dec 3rd, 2018 2:16pm
GetHuman-teciabel indicated the issue is not fixed yet.
Dec 3rd, 2018 2:21pm