I need to transfer my balance over to my bank, however when inputting my details, it sa...

GetHuman-cailinti's customer service issue with Mercari from November 2018

2685 similar
0 following
Help with my Mercari issue
First: share to improve GetHuman-cailinti's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-cailinti's next move: go to the Mercari help center.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-cailinti will want to follow the link below to head to their help center. We will check on GetHuman-cailinti later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-cailinti may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman-cailinti's own words
I need to transfer my balance over to my bank, however when inputting my details, it said that I cannot use them as another use has already registered with my bank details. However, I know this person to be my mom as she used mercari a long time ago and transferred the funds she made into my bank and then withdrew from my bank. She has since deleted her account and does not use the app anymore. How can I transfer my funds to my own account?
GetHuman-cailinti did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman-cailinti fixed the problem
We are waiting for GetHuman-cailinti to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-cailinti fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-cailinti
Nov 30th, 2018 - 6 mons ago
I have an issue with Mercari too
Not resolved
Seen by 5 customers so far
Similar issue to 2685 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-cailinti started working on this issue
Nov 30th, 2018 7:53pm