I need to transfer my balance over to my bank, however when inputting my details, it sa...

GetHuman-cailinti's customer service issue with Mercari from November 2018

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The issue in GetHuman-cailinti's own words
I need to transfer my balance over to my bank, however when inputting my details, it said that I cannot use them as another use has already registered with my bank details. However, I know this person to be my mom as she used mercari a long time ago and transferred the funds she made into my bank and then withdrew from my bank. She has since deleted her account and does not use the app anymore. How can I transfer my funds to my own account?
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Mercari

Customer service issue
Reported by GetHuman-cailinti
Nov 30th, 2018 - 6 mons ago
I have an issue with Mercari too
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Seen by 5 customers so far
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Timeline
GetHuman-cailinti started working on this issue
Nov 30th, 2018 7:53pm