I purchased a Kat Von D palette. I never received shipping or cancellation notices thro...

GetHuman-cjadus's customer service issue with Mercari from November 2018

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The issue in GetHuman-cjadus's own words
I purchased a Kat Von D palette. I never received shipping or cancellation notices through email. I logged into my account and got a splash page “confirming” cancellation of my order. No history is contained in my account. I’m unable to reach the seller. I’ve sent * emails to customer service at Mercari with NO response. *Action item: I need a refund ASAP. Order details: ***Hello Maria Rouse,*You sent a payment of $**.** USD to Mercari*(*****@***.com)***It may take a few moments for this transaction to appear in your account.*Merchant *Mercari ******@***.com ****-***-*****Instructions to merchant *You haven't entered any instructions.*Shipping address - confirmed *Maria Jadus**** Bowfin Street*Foster City, CA ******United States*Shipping details *The seller hasn’t provided any shipping details yet.
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Customer service issue
Reported by GetHuman-cjadus
Nov 29th, 2018 - 9 mons ago
I have an issue with Mercari too
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GetHuman-cjadus started working on this issue
Nov 29th, 2018 5:12pm