I purchased a Kat Von D palette. I never received shipping or cancellation notices thro...

GetHuman-cjadus's customer service issue with Mercari from November 2018

2 views
 | 
2637 similar
 | 
0 following
Help with my Mercari issue
First: share to improve GetHuman-cjadus's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman-cjadus got the right customer help using our suggestion.
Before contacting them, items GetHuman-cjadus may need:
Name, Order number, Billing address, and Email address
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-cjadus's own words
I purchased a Kat Von D palette. I never received shipping or cancellation notices through email. I logged into my account and got a splash page “confirming” cancellation of my order. No history is contained in my account. I’m unable to reach the seller. I’ve sent * emails to customer service at Mercari with NO response. *Action item: I need a refund ASAP. Order details: ***Hello Maria Rouse,*You sent a payment of $**.** USD to Mercari*(*****@***.com)***It may take a few moments for this transaction to appear in your account.*Merchant *Mercari ******@***.com ****-***-*****Instructions to merchant *You haven't entered any instructions.*Shipping address - confirmed *Maria Jadus**** Bowfin Street*Foster City, CA ******United States*Shipping details *The seller hasn’t provided any shipping details yet.
GetHuman-cjadus did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman-cjadus fixed the problem
We are waiting for GetHuman-cjadus to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-cjadus fixes it.
This email address isn't valid

Mercari

Customer service issue
Reported by GetHuman-cjadus
Nov 29th, 2018 - 9 mons ago
I have an issue with Mercari too
Not resolved
Seen by 2 customers so far
Similar issue to 2637 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-cjadus started working on this issue
Nov 29th, 2018 5:12pm