I sold an item on Mercari, buyer received it, I never heard back from neither the buyer...

GetHuman-smhailo's customer service issue with Mercari from November 2018

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The issue in GetHuman-smhailo's own words
I sold an item on Mercari, buyer received it, I never heard back from neither the buyer or Mercari, and still have not gotten paid!!!! There’s no way of contacting them.
GetHuman-smhailo did not yet indicate what Mercari should do to make this right.
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Mercari

Customer service issue
Reported by GetHuman-smhailo
Nov 28th, 2018 - 4 mons ago
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Seen by 11 customers so far
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Timeline
GetHuman-smhailo started working on this issue
Nov 28th, 2018 5:43pm