Broken Perfume Bottle - Request a Refund

GetHuman-thinktif's customer service issue with Mercari from November 2018

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The issue in GetHuman-thinktif's own words
I received my item (a bottle of perfume--Oh Lola by Marc Jacobs), but during the shipment, the bottle sustained damage. When I opened the package, there ware cracks on the bottle, a few shards of glass, and much of the perfume had leaked out. I can't exactly return broken glass in the mail to the sender, but I want a refund since the item arrived in a condition that was not usable.
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Mercari

Customer service issue
Reported by GetHuman-thinktif
Nov 28th, 2018 - 9 mons ago
I have an issue with Mercari too
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Seen by 6 customers so far
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Timeline
GetHuman-thinktif started working on this issue
Nov 28th, 2018 12:19am