I purchased a Galaxy note * from a seller on your site named The Designated Spot. Thro...

GetHuman1635850's customer service issue with Mercari from November 2018

2559 similar
0 following
Help with my Mercari issue
First: share to improve GetHuman1635850's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1635850's next move: try the Mercari help center again.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1635850 will want to follow the link below to head to their help center. We will check on GetHuman1635850 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1635850 may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman1635850's own words
I purchased a Galaxy note * from a seller on your site named The Designated Spot. Throughout our messages we were very thorough and ask him if he's going to be used in AT&t and it would be no problem at all. Once we received the phone, we put our AT&t SIM card into the phone and started off odd but ended up working but within an hourbir so the one sut down and wouldn't tell back on it say "custom binary blocked bye FRP lock and will not start. We filed a complaint immediately that day and was told they would look into it,we sent pictures but the pictures weren't good enough but I understand we do not have a phone because this phone broke that was supposed to work we went to the AT&t store and and he said the phone was jail broken and was done wrong will you soon as the stolen song that we got sold we are requesting our money back we buy and sell a lot of stuff on your website and we want to continue to be customers cause we love your website but but we were obviously scammed we have a * month old daughter and another on her way he cannot afford to lose the money we lost buying this phone and now we still do not have a phone because you have not gotten any response back would you not do anything..please help us resolve this matter
GetHuman1635850 did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman1635850 fixed the problem
We are waiting for GetHuman1635850 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1635850 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1635850
Nov 27th, 2018 - 9 mons ago
I have an issue with Mercari too
Not resolved
Seen by 4 customers so far
Similar issue to 2559 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1635850 started working on this issue
Nov 27th, 2018 9:35am