I shipped out a package that was purchased, however, the buyer wanted me to mail it to...

GetHuman1635266's customer service issue with Mercari from November 2018

3 views
 | 
2558 similar
 | 
0 following
Help with my Mercari issue
First: share to improve GetHuman1635266's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1635266's next move: go to the Mercari help center.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1635266 will want to follow the link below to head to their help center. We will check on GetHuman1635266 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1635266 may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman1635266's own words
I shipped out a package that was purchased, however, the buyer wanted me to mail it to a different address. I spoke to an attendant at the post office today when i arrived there and they said that wasn't an issue so we changed my label that had already been created by mercari. Only problem is it's now a different tracking number so the system won't know that the buyer received the package. I also haven't marked shipped in case there's a way customer service can change the tracking number. I don't want to mess anything up but I have contacted the buyer and let them know I shipped the item. Please help
GetHuman1635266 did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman1635266 fixed the problem
We are waiting for GetHuman1635266 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1635266 fixes it.
This email address isn't valid

Mercari

Customer service issue
Reported by GetHuman1635266
Nov 27th, 2018 - 9 mons ago
I have an issue with Mercari too
Not resolved
Seen by 3 customers so far
Similar issue to 2558 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1635266 started working on this issue
Nov 27th, 2018 5:34am