I shipped out a package that was purchased, however, the buyer wanted me to mail it to...

GetHuman1635266's customer service issue with Mercari from November 2018

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The issue in GetHuman1635266's own words
I shipped out a package that was purchased, however, the buyer wanted me to mail it to a different address. I spoke to an attendant at the post office today when i arrived there and they said that wasn't an issue so we changed my label that had already been created by mercari. Only problem is it's now a different tracking number so the system won't know that the buyer received the package. I also haven't marked shipped in case there's a way customer service can change the tracking number. I don't want to mess anything up but I have contacted the buyer and let them know I shipped the item. Please help
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Customer service issue
Reported by GetHuman1635266
Nov 27th, 2018 - 9 mons ago
I have an issue with Mercari too
Not resolved
Seen by 3 customers so far
Similar issue to 2558 others
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GetHuman1635266 started working on this issue
Nov 27th, 2018 5:34am