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I sent out a brand new only worn once Michael kors jacket and I KNOW there was nothing...

GetHuman-breydep's customer service issue with Mercari from November 2018

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GetHuman-breydep's next move: go to the Mercari help center.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-breydep will want to follow the link below to head to their help center. We will check on GetHuman-breydep later to make sure it's all set or try to help escalate.
Mercari Help Center
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Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-breydep's own words
I sent out a brand new only worn once Michael kors jacket and I KNOW there was nothing wrong with it when I sent it out. The buyer claims when she wore it and tried to zip it up that the zipper broke and busted and the only thing I can think of was the coat was a little too small for the buyer and she was forcing the zipper. I would hope that you guys would not approve for her to send it back because I know myself would have never sent out anything that was busted. I have a great reviews and am a trusted Mercari seller. I would like to receive the money for the purchase. She has had the coat for over a week now.
GetHuman-breydep did not yet indicate what Mercari should do to make this right.
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Return FAKE Michael kors bag and haveI purchased a Michael Kors purse for $***.** - ID: m*********** - Seller: Sellin...I purchased a Michael Kors purse for $***.** - ID m*********** *Seller - Sellingt...I'm brand new to Mercari.*Can you please clarify how I can communicate with a sel...I just received a white dress from Mercari. The seller listed the item as BRAND NEW...
FIX: I was able to actually get through on their *** phone *. They sent me an emai...Mercari just gave buyer a refund for brand new pants that buyer claims were torn...****o, we are new to the Mercari selling website and would like to know if there...I wasn’t able to print out the label sent by Mercari but I manually wrote one out...
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Mercari

Customer service issue
Reported by GetHuman-breydep
Nov 26th, 2018 - 3 mons ago
I have an issue with Mercari too
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Seen by 2 customers so far
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Timeline
GetHuman-breydep started working on this issue
Nov 26th, 2018 5:12am
  1. Company Contact Info › 
  2. Mercari › 
  3. Customer issues › 
  4. I sent out a brand new only worn once...