I sent out a brand new only worn once Michael kors jacket and I KNOW there was nothing...

GetHuman-breydep's customer service issue with Mercari from November 2018

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The issue in GetHuman-breydep's own words
I sent out a brand new only worn once Michael kors jacket and I KNOW there was nothing wrong with it when I sent it out. The buyer claims when she wore it and tried to zip it up that the zipper broke and busted and the only thing I can think of was the coat was a little too small for the buyer and she was forcing the zipper. I would hope that you guys would not approve for her to send it back because I know myself would have never sent out anything that was busted. I have a great reviews and am a trusted Mercari seller. I would like to receive the money for the purchase. She has had the coat for over a week now.
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Mercari

Customer service issue
Reported by GetHuman-breydep
Nov 26th, 2018 - 3 mons ago
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Seen by 2 customers so far
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Timeline
GetHuman-breydep started working on this issue
Nov 26th, 2018 5:12am