I sent out a brand new only worn once Michael kors jacket and I KNOW there was nothing...

GetHuman-breydep's customer service issue with Mercari from November 2018

2507 similar
0 following
Help with my Mercari issue
First: share to improve GetHuman-breydep's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-breydep's next move: go to the Mercari help center.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-breydep will want to follow the link below to head to their help center. We will check on GetHuman-breydep later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-breydep may need:
Name, Order number, Billing address, and Email address
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-breydep's own words
I sent out a brand new only worn once Michael kors jacket and I KNOW there was nothing wrong with it when I sent it out. The buyer claims when she wore it and tried to zip it up that the zipper broke and busted and the only thing I can think of was the coat was a little too small for the buyer and she was forcing the zipper. I would hope that you guys would not approve for her to send it back because I know myself would have never sent out anything that was busted. I have a great reviews and am a trusted Mercari seller. I would like to receive the money for the purchase. She has had the coat for over a week now.
GetHuman-breydep did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman-breydep fixed the problem
We are waiting for GetHuman-breydep to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Mercari email you?
This email address isn't valid
Follow this issue
See how GetHuman-breydep fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-breydep
Nov 26th, 2018 - 3 mons ago
I have an issue with Mercari too
Not resolved
Seen by 2 customers so far
Similar issue to 2507 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-breydep started working on this issue
Nov 26th, 2018 5:12am