Order ID*m*********** * Seller: more*less. Requesting return authorization & a full cr...

GetHuman1619990's customer service issue with Mercari from November 2018

2476 similar
0 following
Help with my Mercari issue
First: share to improve GetHuman1619990's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1619990's next move: go to the Mercari help center.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1619990 will want to follow the link below to head to their help center. We will check on GetHuman1619990 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1619990 may need:
Name, Order number, Billing address, and Email address
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1619990's own words
Order ID*m*********** * Seller: more*less. Requesting return authorization & a full credit. The seller sent the glass casseroles and lids in boxes, wrapped in paper bags only and the larger casserole arrived shattered in pieces! Although the box containing that piece had an empty egg carton set on top of the box, the dish that cracked was at the bottom of the box protected only by a paper bag. Extremely disappointed.
GetHuman1619990 did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman1619990 fixed the problem
We are waiting for GetHuman1619990 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1619990 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1619990
Nov 25th, 2018 - 10 mons ago
I have an issue with Mercari too
Not resolved
Seen by 2 customers so far
Similar issue to 2476 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1619990 started working on this issue
Nov 25th, 2018 2:39am