I sold a floral diaper bag. I messaged buyer to tell them I would be late shipping. No...

GetHuman1611267's customer service issue with Mercari from November 2018

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The issue in GetHuman1611267's own words
I sold a floral diaper bag. I messaged buyer to tell them I would be late shipping. No response. I shipped the item. Everything was great until delivery. The package was "out for delivery" (November **) but was never scanned. So I'm not sure if buyer recieved the item. I messaged them again asking if they received it. No response. Two days later (today, Nov **) I messaged them again. No response! I would like my money since it has been a whole week with no communication with said buyer after supposedly being delivered. They have good ratings so I don't understand why they're ignoring me!*Please help!!*Thank you.
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Mercari

Customer service issue
Reported by GetHuman1611267
Nov 23rd, 2018 - 10 mons ago
I have an issue with Mercari too
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Seen by 2 customers so far
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Timeline
GetHuman1611267 started working on this issue
Nov 23rd, 2018 5:36pm
GetHuman1611267 indicated the issue is not fixed yet.
Nov 23rd, 2018 5:41pm