I want my refund right now. *In order to make a purchase, two different charges went to...

GetHuman1610004's customer service issue with Mercari from November 2018

2417 similar
0 following
Help with my Mercari issue
First: share to improve GetHuman1610004's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1610004's next move: go to the Mercari help center.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1610004 will want to follow the link below to head to their help center. We will check on GetHuman1610004 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1610004 may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman1610004's own words
I want my refund right now. *In order to make a purchase, two different charges went to my credit card to which I had to check and then enter as a way of verifying my account. Then when the page loaded my item was conveniently no longer available.. YET I WAS STILL CHARGED. **THIS COMPANY IS A SCAM, DOESNT HAVE ANY CUSTOMER SUPPORT LIKE ALL DOUCHEBAG TECH APPS, and IS A ****** VERSION OF EBAY! I am telling everyone I know not to use mercari and will get my money back and my account and information delete
GetHuman1610004 did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman1610004 fixed the problem
We are waiting for GetHuman1610004 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1610004 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1610004
Nov 23rd, 2018 - 10 mons ago
I have an issue with Mercari too
Not resolved
Seen by 2 customers so far
Similar issue to 2417 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1610004 started working on this issue
Nov 23rd, 2018 2:38pm