Hi! I just saw the message that my skates were sold, but the date is December *. Howeve...
GetHuman-ihipska's customer service issue with Mercari from December 2018
Help with my Mercari issue
First: share to improve GetHuman-ihipska's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ihipska's next move: go to the Mercari help center.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ihipska will want to follow the link below to head to their help center. We will check on GetHuman-ihipska later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-ihipska may need:
Name, Order number, Billing address, and Email address
Tip from another customer
You cancel at anytime by just calling in. You will need to call in immediately or may need to wait for the item to be delivered to return it.
The issue in GetHuman-ihipska's own words
Hi! I just saw the message that my skates were sold, but the date is December *. However, yesterday and before yesterday or earlier I did not receive any notifications. Also, I am a first time seller and do not know what should I do. Do you have any phone number to call you? Many sellers posted their reviews that buyers are dishonest and they have never received their payment and lost their selling items. Could you please explain me what is the reason that messages about the item was sold was not received by me, and should I still send the item or should I cancel the order? Thank you
GetHuman-ihipska did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman-ihipska fixed the problem
We are waiting for GetHuman-ihipska to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.