Hi! I just saw the message that my skates were sold, but the date is December *. Howeve...

GetHuman-ihipska's customer service issue with Mercari from December 2018

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The issue in GetHuman-ihipska's own words
Hi! I just saw the message that my skates were sold, but the date is December *. However, yesterday and before yesterday or earlier I did not receive any notifications. Also, I am a first time seller and do not know what should I do. Do you have any phone number to call you? Many sellers posted their reviews that buyers are dishonest and they have never received their payment and lost their selling items. Could you please explain me what is the reason that messages about the item was sold was not received by me, and should I still send the item or should I cancel the order? Thank you
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Customer service issue
Reported by GetHuman-ihipska
Dec 5th, 2018 - a mon ago
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GetHuman-ihipska started working on this issue
Dec 5th, 2018 5:24pm