I escalated a case to Mercari because a seller sent me a damaged item. The seller sent...

GetHuman-djfaziou's customer service issue with Mercari from November 2018

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The issue in GetHuman-djfaziou's own words
I escalated a case to Mercari because a seller sent me a damaged item. The seller sent Mercari a pic of the same item but not damaged. However it is clear that the seller sold * items * Mint Condition for $** and the Damaged one to me for $**. All Mercari had to do was clearly see the sellers recent selling history to see that the seller sold * of the same and used the mint condition item in both pictures! But yet the second one he sells to me somehow is discounted by $**?? Seller clearly knew what he was doing and now since Mercari closed the case in favor of the seller, I can’t even leave him some negative feedback to alert his buyers that he is a bogus seller and he is probably now gonna ***** over someone else! Mercari dropped the ball on this one! Just disgusted with them! SMH
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Customer service issue
Reported by GetHuman-djfaziou
Nov 13th, 2018 - 10 mons ago
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Seen by 26 customers so far
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GetHuman-djfaziou started working on this issue
Nov 13th, 2018 9:14am