I would like to know the steps that would be taken if a product was damaged in transit...
GetHuman-caycay's customer service issue with Mercari from November 2018
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The issue in GetHuman-caycay's own words
I would like to know the steps that would be taken if a product was damaged in transit. I have makeup products listed on my page, and although I am taking all the correct precautions, by wrapping it correctly and such, makeup can often be damaged during delivery. I feel that although I am a seller, I am not at fault for bad handling because I did my part. I just wanted to know what would happen if this were to occur.
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