I would like to know the steps that would be taken if a product was damaged in transit...

GetHuman-caycay's customer service issue with Mercari from November 2018

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The issue in GetHuman-caycay's own words
I would like to know the steps that would be taken if a product was damaged in transit. I have makeup products listed on my page, and although I am taking all the correct precautions, by wrapping it correctly and such, makeup can often be damaged during delivery. I feel that although I am a seller, I am not at fault for bad handling because I did my part. I just wanted to know what would happen if this were to occur.
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Mercari

Customer service issue
Reported by GetHuman-caycay
Nov 11th, 2018 - 4 mons ago
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Seen by 2 customers so far
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Timeline
GetHuman-caycay started working on this issue
Nov 11th, 2018 7:52pm