Hi! So my user name is maya, and it's linked to my email. I recently sold a buyer lulul...
GetHuman1468422's customer service issue with Mercari from November 2018
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The issue in GetHuman1468422's own words
Hi! So my user name is maya, and it's linked to my email. I recently sold a buyer lululemon leggings, but they wanted to return them. You guys approved the return, and you shouldn't have. I don't know why the buyer requested a return, but the item didn't violate any of your rules. The item was described exactly, with all the holes, texture, and condition described. It was real lululemon, it wasn't a prohibited item, the damages and defects were reported on the listing, and I shipped the correct item. If the buyer didn't like the fit, then that isn't a reason to return. I know that I can get the item back, but I really don't want to have to go through the hassle of selling it again. If the buyer hates the item then they can still send it back to me, but I'd like the money I earned from it, since there was no reason for you guys to accept the return. Thanks, Maya.
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