I purchased a purse on Mercari and the seller cancelled just to repost it with a higher...

GetHuman1457340's customer service issue with Mercari from October 2018

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Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1457340 will need to dig through the advice provided by Mercari, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1457340 can let us know if they help or not.
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The issue in GetHuman1457340's own words
I purchased a purse on Mercari and the seller cancelled just to repost it with a higher price. I think that is unacceptable and a really bad way to do business. I think this transaction is a reflection on Mercari because the seller can just cancel an item and repost it for a higher price. Because of this, I will be going back to eBay and no longer use Mercari since they don't seem to have rules for sellers. eBay would NOT have let this happen, if you list something and it sells, the item MUST be shipped. Mercari seems to think this way of handling buyers*sellers is acceptable.
GetHuman1457340 did not yet indicate what Mercari should do to make this right.
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Mercari

Customer service issue
Reported by GetHuman1457340
Oct 31st, 2018 - a yr ago
I have an issue with Mercari too
Not resolved
Seen by 51 customers so far
Similar issue to 1818 others
1 customer following this
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Timeline
GetHuman1457340 started working on this issue
Oct 31st, 2018 12:36pm